Khelaghor Afi's Privacy Policy

1 Introduction

Khelaghor Afi (referred to as "we", "us", or "the Platform") is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your privacy is a fundamental right — not just a legal obligation. That's why this Privacy Policy is written in clear, straightforward language so you can easily understand it.

This Privacy Policy explains how Khelaghor Afi collects, uses, shares, and protects your personal information. By using our platform, you agree to this policy. If you have any objections, please contact us or discontinue use of the platform.

2 What Information We Collect

Khelaghor Afi only collects information that is strictly necessary. No excessive or irrelevant data is ever requested. Below is an overview of the three types of data we collect:

We never store your full bank card number or PIN. Payment information is processed directly through a secure payment gateway.

3 How Your Information Is Used

Khelaghor Afi uses the information it collects for the following purposes:

• Account Management: For registration, verification, and account security.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• Customer Support: To resolve your issues quickly and efficiently.
• Fraud Prevention: To detect and block suspicious transactions.
• Product Development: To improve the platform based on your experience.
• Legal Obligations: To meet regulatory requirements.
• Promotional Communications: To send you offers and bonuses with your consent.

4 When Data Is Shared

Khelaghor Afi does not generally share your data with third parties. However, there are limited circumstances in which data may be shared:

• Payment Providers: To process deposits and withdrawals, necessary information is shared with bKash, Nagad, Rocket, or your bank. These third parties operate under their own privacy policies.
• Law Enforcement: We are legally obligated to share data with government authorities when required by a court order or other legal requirement.
• Technology Partners: Our technical partners are given limited access solely to ensure site security and performance. They are not permitted to use your data for any other purpose.
• Business Changes: In the event of a company merger or acquisition, your data may be transferred, but the same privacy protections will remain in place.

In any circumstance beyond those listed above, we will obtain your consent before sharing your information.

5 Data Protection Measures

Khelaghor Afi uses industry-standard technology to protect your data. Our security measures include:

• 256-bit SSL Encryption: Every connection to the site is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Maximum measures in place to prevent cyberattacks.
• Regular Security Audits: Regular audits conducted by independent external experts.
• Restricted Access: Only authorized personnel have access to specific data.
• Automatic Logout: You are automatically logged out after a period of inactivity.

Please keep in mind that no online platform can guarantee 100% internet security. That's why we strongly encourage you to use a strong password and never share it with anyone.

6 Cookie Policy

Khelaghor Afi uses cookies on its website. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: These are essential for the site to function properly. They are used for login sessions, language settings, and similar purposes.
• Analytical Cookies: To understand which pages are visited most and by how many users. This data is entirely anonymous.
• Preference Cookies: To remember your preferred language or theme.

You can disable cookies at any time through your browser settings. Please note that some features may not work properly if you do.

7 Your Rights

Every registered user on Khelaghor Afi is entitled to the following rights:

• Right to Access: You have the right to find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: If you close your account, you may request that your data be deleted (except where retention is required by law).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Object: You may request to opt out of marketing communications at any time.
• Data Portability: You may request a copy of your data in a readable format.

To exercise any of these rights, email our support team. We typically respond within 7 business days.

8 Data Retention Period

Khelaghor Afi does not retain data longer than necessary. Our general policy is as follows:

• Active account data is retained for as long as the account remains active.
• General data is deleted 6 months after account closure.
• Transaction history may be retained for up to 5 years for legal compliance purposes.
• KYC documents are retained for up to 7 years in accordance with regulatory requirements.
• Customer support conversations are retained for 2 years.

After the specified retention period, data is automatically and permanently deleted.

9 Protection of Minors

Khelaghor Afi strictly does not provide services to anyone under the age of 18. We never knowingly collect any data from minors.

If we have reason to believe a user is under 18, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child has registered on our platform, please contact us right away.

10 Policy Updates

Khelaghor Afi may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly. If you have any questions about changes, feel free to contact us.

11 Contact Us

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team: